66%
of consumers would scan a QR code on food packaging for ingredients, freshness and shelf life.
The product that talks.The customer gets answers.
One QR code on the product opens a smart conversation that answers only from your official information. No app, no searching, no load on your support team.
Protein bar · 40 g
Product detected from scan
Does this contain nuts?
It doesn’t contain nuts, but it’s made on a line that also processes hazelnuts. If you have a severe allergy, we recommend avoiding it.
Source: Ingredients and allergens label
That helpedTalk to a person
Fresh pasta · Tagliatelle
Product detected from scan
How long do I cook it?
Fresh pasta cooks fast:
- Bring plenty of salted water to a boil
- Cook for just 3 to 4 minutes
- Drain and serve right away
That helpedMore recipes
Olive oil · Store brand
Product detected from scan
Can I fry with this oil?
Yes. Its smoke point is around 210°C, so it’s suitable for regular home frying.
Source: Product spec
That helpedTalk to a person
Red wine · Cabernet Sauvignon
Product detected from scan
What goes well with this wine?
Grilled red meat, hard cheeses and mushroom dishes. Serve at 16 to 18°C.
Source: The winery’s product page
That helpedThe winery’s story
Ask the product…
24/7Available to every customer
No app
Answer from an approved source
The information exists. Customers just can’t find it.
Manuals, manufacturer websites, YouTube, the support line. Customers need one simple answer in the moment, and get a maze instead. The result: unnecessary returns, overloaded support teams and frustrated customers.
43%
of consumers throw food away near the date on the label, even though it’s usually still good to eat.
76%
of consumers want more product information than the label gives them.
68%
of consumer electronics returns are products that work fine; the customer just couldn’t get them running.
80×
A support call costs about $8, compared with about $0.10 for a self-service resolution.
75%
of consumers scan a QR code on a product to get more information about it.
Sources: GS1 US (2025); Harvard Law School, ReFED and Johns Hopkins (2025); TechSee; Gartner; consumer surveys 2024–2026.
From manual to conversation, in four steps.
- 01
Upload your knowledge
Manuals, PDFs, spec sheets and FAQs. You decide what the product knows and how it speaks.
- 02
Print a code
A unique QR code for every product, package, machine or service point. Update it any time, no reprinting.
- 03
Customers scan and ask
The conversation opens instantly on their phone, in their language. Every answer cites its source, with a person on hand when needed.
- 04
You see everything
Which questions get asked, where the manual falls short, how many calls were saved, and which product is about to become a return.
See what others miss.
Every scan tells you
something you didn’t know.
For most companies, the relationship with the customer ends at the register. With DoubleQ, that’s where it starts: you learn what customers really ask, where they get stuck and what they need right now.
Much more than a chatbot on a code.
Answers only from your sources
It answers only from content you’ve approved, and cites the source. No answer? It says so.
No app
Scan with the camera and the conversation opens in the browser within seconds.
Every customer, in their language
English, Hebrew, Spanish, Arabic and Russian, automatically.
Smooth handoff to a person
When a person is needed, your agent gets the full context: the model, the question and what’s already been tried.
One-tap warranty registration
Customers register the product right from the chat, so you get a direct relationship even when the sale went through a retailer.
Insights dashboard
Top questions, gaps in the manual, recurring issues by model, and how many calls were saved.
Built for local markets.
Not a translated import.
In Israel and Argentina, importers and retail chains decide what goes on the package and what happens at the support center. We built DoubleQ around them.
01
Hebrew, Spanish and WhatsApp from day one
The languages and channels your customers actually use.
02
Actions, not just answers
Book a technician, order spare parts and register a warranty, connected to the systems you already have.
03
Full control and oversight
Approved content only, clear AI disclosure, auditable conversation logs, and compliance with Israeli privacy requirements.
04
Ready for the future of the barcode
The global move to 2D barcodes (GS1 Sunrise 2027) will put a code on every product anyway. We make sure that code can talk.
Let’s get your
product talking.
A focused pilot with one product line: we set it up, you measure how many support calls were saved. No commitment.
- Fast setup from your existing manuals
- Hands-on support throughout the pilot
- A results report at the end