01
Upload your knowledge
Manuals, PDFs, spec sheets and FAQs. You decide what the product knows and how it speaks.
PDFSpec sheetFAQVideo
From a code on the box
to a conversation that solves.
DoubleQ connects the physical product with everything you know about it. Here’s how it works behind the scenes, and what the process looks like from day one until your product talks.
The product
Four steps. Zero apps.
02
Print a code
A unique QR code for every product, package, machine or service point. The content behind it updates without reprinting.
03
Customers scan and ask
The conversation opens instantly on their phone, in their language. Every answer cites its source, with a person on hand when needed.
04
You see everything
Which questions get asked, where the manual falls short, how many calls were saved, and which product is about to become a return.
Two sides, one scan
What the customer gets. And what you get.
An instant answer for their exact model
No googling, no waiting on hold, no guessing whether the information is right.
- Step-by-step setup and first-use guidance
- Troubleshooting, cleaning and maintenance
- English, Hebrew, Spanish, Arabic and Russian
- One-tap warranty registration and handoff to a person
- Transparency: it’s clear this is AI, and every answer has a source
A direct channel to everyone who owns the product
What used to be a lost call at the support center becomes data you can work with.
- Which questions get asked about each model
- Where the manual falls short and what to add
- How many issues were resolved without an agent
Protein bar · 40 gLast 30 days
1,284Scans
71%Self-resolved
37Unanswered
Allergens and nuts
Nutrition facts
Kosher certification
Demo data only
Working with us
From the first call to a product that talks.
We start small, with one product line, and measure together. Any decision to expand is based on results.
1
Discovery
Understand the pain
A short conversation about your products, the questions that keep coming back to support, and what matters to you to measure. Together we choose one product line for the pilot.
2
Knowledge
Gather what you already have
Manuals, spec sheets, FAQs and support scripts. We also convert image-heavy manuals into content the system can read.
ManualsSupport scriptsFAQ
3
Setup
Define how the product talks
Tone of voice, what it may and may not answer, when to hand off to a person and to whom. We review the answers together before anything goes live.
4
Go live
The code goes out into the world
Print the codes on the package, a sticker or the product itself, with a clear call to action that invites people to scan.
5
Measure
See results and decide
At the end of the pilot you get a report: scans, issues resolved without an agent, what customers asked and where to improve. From there we decide on next steps together.
FAQ
What people usually ask us.
It answers only from content you’ve approved and shows a source for every answer. When the answer isn’t in the content, it says so and offers a handoff to a person. As with any AI system, mistakes are still possible, so it’s important to keep content current and review sensitive topics such as safety.
No. They scan with their phone camera and the conversation opens in the browser.
No. The code stays the same and only the content behind it changes. Update it once, and everyone who scans gets the latest version.
It detects the customer’s language and replies in it, including English, Hebrew, Spanish, Arabic and Russian.
We don’t sell personal information. Insights are shown as aggregated data only, and personal information is collected only with the customer’s explicit consent, for example when registering a warranty. The system is built to meet Israeli privacy law requirements.
Yes. Conversations can be routed to your existing support center, warranty registration can be connected, and data can flow into your CRM. We define the type of integration together, based on your systems.
It depends on the number of products and the state of your manuals. That’s why we start with a pilot on one product line, and set the exact timeline in the discovery call.